Role

Project direction from Allcom, as technology partner. Opportunity identification, scope definition and deployment coordination.

Challenge

Optimize self-service operations — price lookup kiosks and intelligent scales — across the supermarket network, incorporating AI to reduce operating cost without harming the in-store experience.

Intervention

Real labor-cost analysis of the self-service flow. AI capabilities embedded in devices to resolve price lookup and weighing without human intervention. Interaction flow redesigned around resolution time.

Role

Technology and services advisor. Upgrade strategy design and hands-on support to internal teams during certification and rollout.

Challenge

The POS network ran on firmware and hardware unable to support the new POS systems. Full replacement was cost-prohibitive; not upgrading blocked the roadmap. Core constraint: zero commercial-operation downtime across multiple store formats and configurations.

Intervention

Firmware and hardware upgrade over the existing park, rather than replacement. Certification per format, wave-based rollout and performance tuning over the installed POS stack. 5,000 POS terminals intervened.